LEVERAGING AI CHAT BOTS AND MESSAGING PLATFORMS FOR REMOTE HEALTHCARE DELIVERY IN NIGERIA

ABSTRACT

This project illustrates the design and development of AI Chatbot and in-app patient hospital messaging platform as well as their integration into an electronic hospital management system for smart, safe, and reliable remote health care services in Nigeria, with the FUTO Medical Centre serving as a case study. The development tools utilized were Microsoft Azure AI Services, PHP, MySQL, and other web development technologies, as well as the Object-Oriented Analysis and Design Methodology (OOADM) and Unified Modelling Language (UML), and the Object Oriented SDLC. The incorporation of an in-app patient hospital messaging platform and a smart AI agent that learns from these conversations has proved to reduce the risk of receiving misinformation from the internet as well as providing safe and reliable remote health care delivery in Nigeria. The reporting of emergency situations and the making of complaints through the messaging platform also contribute to the improvement of healthcare delivery.

Keywords: Chatbot in health, Remote Medical Service, Hospital Management Systems, FUTO Medical Centre, Smart Health.